Frequently Asked Questions

Everything you need to know about your next ride.

What is the typical shipping time for akta MTB gear?

We process all orders within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 days depending on your location.

Do you offer a warranty on your mountain bike components?

Yes, all akta MTB hardware and components come with a 2-year limited warranty against manufacturing defects to ensure you can hit the trails with confidence.

What is your return policy for apparel and protection?

We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached. Please note that crashed or damaged gear is not eligible for standard returns.

How do I determine the correct frame or apparel size?

Each product page features a detailed 'Sizing Guide.' We recommend measuring your current gear or your body dimensions and comparing them to our specific geometry charts for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

Do you ship your products internationally?

Yes, akta MTB ships worldwide. Shipping rates and import duties are calculated at checkout based on your specific country and region.